Privacy Policy

Data You Provide to Us Directly

We may collect the following personal data from you depending on how you interact with our services:

Registration Data: To create an account on our website, you need to provide personal details, including your email address, date of birth, country, phone number, gender, full name, social security number, zip code, and username. Upon registering, we will automatically receive your IP address and location data.

Due Diligence Data: To comply with Know Your Customer (KYC) obligations, age and identity verification, and legal requirements, we collect documents such as an identity card number, driver's license, passport, proof of address, social security number, source of wealth/funds, bank ID, and financial statements.

Financial Information: We may collect your financial details, including Bank ID, CPR number, CPF number, IBAN, and payment system details, to process deposits and withdrawals securely. This data may also be used for KYC and Anti-Money Laundering (AML) compliance.

Personal Data We Collect Automatically

Device Information: We receive details about your device and software, such as your Internet Protocol (IP) address, operating system version, and device identifiers.

Logs and Usage Information: To enhance our services, we automatically collect data on your interactions with our platform. This includes activity records such as viewed content, ad clicks, searches, social media shares, session timestamps, visited pages, navigation paths, and time spent per session. Some of this data is gathered through cookies and similar tracking technologies.

Location Information: We may collect or infer your general location when you access our services.

Personal Data We Receive from Others

We may collect personal data from third-party sources to provide and personalize our services and fulfill legal obligations. These sources include:

Public Databases: Government records, publicly accessible sources, internet platforms, social media, and news articles.

Third-Party Institutions: Financial institutions, fraud prevention agencies, and regulatory authorities to verify information and detect suspicious activities.

Inferred Data: We may derive additional insights, such as game preferences and interests, based on your browsing behavior and gaming activity.

Publicly Available Information: Data from social media profiles, linked accounts (e.g., Facebook or Google), and other publicly accessible online platforms.

We may share your personal data with the following categories of recipients:

• Internally: Authorized employees, brands within the same operator or business group, contractors, agents, joint controllers, affiliates, and subsidiary companies.
• Payment Providers & Financial Institutions: To process transactions, we collaborate with trusted third-party payment providers. Personal data such as your name, date of birth, email, address, phone number, and alias may be shared. Additionally, Know Your Customer (KYC) documents may be shared to comply with legal and Anti-Money Laundering (AML) regulations.
• Third-Party Service Providers: We may share data with service providers that assist in managing and improving our platform. This includes customer support services, email and SMS delivery, voice call providers, technology partners, and cloud hosting services.
• Marketing Partners: Your data may be shared with third-party marketing partners for promotional and advertising purposes related to our services.
• Fraud Prevention Agencies: We may share data with fraud prevention agencies to improve security and prevent fraudulent activities.
• Corporate Transactions: In the event of a merger, acquisition, financing, bankruptcy, dissolution, divestiture, or sale of business assets, personal data may be shared as part of the transaction process.
• Game Providers: To ensure smooth functionality and enhance your gaming experience, we may share necessary data with game providers.
• Data Aggregators & Analytics Providers: Your data may be shared with data aggregators and analytics providers for market research, data analysis, and service optimization.
• Regulatory & Legal Authorities: We may share data to meet legal obligations, regulatory requirements, and law enforcement requests in applicable jurisdictions.

We prioritize the protection of your personal data and have implemented comprehensive measures to prevent unauthorized access, loss, theft, and misuse. Our security strategy includes administrative, technical, and physical safeguards to protect your data from unauthorized disclosure, alteration, or destruction.

While we employ advanced security protocols to safeguard your information, it’s important to understand that no system can be entirely immune to security breaches. The internet does not inherently guarantee the absolute security of data transmission or storage. Although we are committed to securing your personal information, we cannot offer a 100% security guarantee. However, we remain dedicated to continuously evaluating and enhancing our security practices to ensure your data remains protected.

In the event of a sale, merger, or any change in the ownership or control of our company, your personal data may be disclosed as part of the transaction or during the preparatory stages. The new owner or controlling entity will be allowed to use your personal data only in accordance with the terms outlined in this Privacy Policy, unless you provide explicit consent for a different use, in compliance with applicable laws and regulations.

We will retain your personal data for as long as you maintain an account with us and for the purposes specified in this Privacy Policy. Additionally, we may retain your data for a longer period if required by applicable legal obligations, such as anti-money laundering (AML) regulations or other regulatory requirements.
Once your account is closed and there is no longer a legal or business need to retain your data, we will either delete or anonymize your personal data, ensuring that it can no longer be associated with you.
 

You have certain rights regarding the personal data we hold about you, in accordance with applicable privacy laws. These rights include:

Right to Access

You have the right to request access to the personal data we hold about you and receive information on how we process it.

Right to Rectify

You can request corrections to any inaccurate or incomplete personal data we hold about you.

Right to Erasure

You have the right to request the deletion or removal of your personal data when there is no legitimate legal or business reason for its continued processing.

Right to Restrict Processing

You may request to restrict the processing of your personal data in certain circumstances.

Right to Data Portability

You have the right to request the transfer of your personal data to another party in a structured, commonly used, and machine-readable format.

Right to Object

You can object to the processing of your personal data, particularly if we are processing it based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

You can withdraw your consent at any time, without affecting the lawfulness of any processing that occurred prior to your withdrawal.

Right to Lodge a Complaint

You have the right to lodge a complaint with the relevant supervisory authority.

To exercise any of these rights, please contact our Customer Support or Data Protection Officer.

We use cookies, tags, pixels, web beacons, and other similar technologies to improve your experience on our website and applications. Upon your first visit, we will request your consent to use non-essential cookies. Strictly necessary cookies, which are required for the website’s functionality, do not require your consent.

For more detailed information about the specific cookies we use, their purposes, and how to manage your preferences, please refer to our Cookie Notice.

We may update, modify, or amend our Privacy Notice as our technology evolves or in response to legal requirements. It is your responsibility to periodically review the updated Privacy Notice. The revised Privacy Notice will take effect from the date specified on our website.